I'd like to blame the phone, but DH just got a new phone about two months ago, and he has the same silly problems. The sad part about all of this is if we really had an emergency, we'd waste valuable time trying to get the phone to work. Do you really think an intruder would wait to come in the door while we try to call 911? Yeah, I didn't think so either. It's kind of scary now that I type this all out. :(
If you're asking yourself why we don't just get rid of AT&T and move on to another provider, it's partially because most of our friends and family use it too, so we can save on minutes there. Another reason was because we still have Texas phone numbers, and the one time I went into a Verizon store to try to switch, they told me I couldn't keep my number because of that. I don't want a Washington phone number when our days here are numbered. And the third? I'm not sure I want the headache of trying to switch providers. I've heard so many nightmare stories!
U.S. Cellular is encouraging people to say goodbye to dysfunctional wireless relationships and say hello to a better experience with their Hello Better campaign. Apparently, I'm not the only one frustrated with my wireless experience! A study conducted by U.S. Cellular indicates that 43 percent of individuals are in the 'seven year itch' phase with their wireless provider, noting they are comfortable but suspect they are missing out on something better. Out of the 1,208 participants polled across four regions of the country, 56 percent of the respondents admitted to being unhappy with their carrier over the past year but only 35 percent of all respondents have ever broken up with their provider. More than one-third of respondents say they stick with their current provider because they believe all carriers are the same, it is too much trouble to switch carriers, or they don’t want to sign a new contract.
No wonder wireless services tend to get low satisfaction ratings if there are 56% of us who are unhappy with our current provider! (I feel better knowing it's not just me!) US Cellular treats their customers like neighbors, not numbers. I wasn't very familiar with them, having only heard the name, but they caught my interest when I learned they have free incoming calls and texts. Why don't all wireless carriers do that?! They also have the industry’s only points-based rewards program, no contract after the first contract ends, free Overage Protection and free Battery Swap for your device. I'm on my second battery for my phone, so I like hearing that last one! I need to check out their plans.
Are you frustrated with your wireless provider too? Have you ever made the switch?
I participated in this sponsored post campaign as a member of One2One Network. All opinions stated are my own.